Page trust and freshness
A knowledge base is only useful if readers can tell whether a page is still right. Folio gives every page an owner and a review interval, shows a badge that says whether the page was verified, and raises signals when something the page relies on has changed.
Owner and review interval
Section titled “Owner and review interval”- The owner is the author by default.
- The review interval is set per page, or inherited from the space. It can be 7 to 730 days; the default is 180 days.
- Only the page owner or a project administrator can Mark as verified. Verification records who verified and when.
What the badge says
Section titled “What the badge says”Readers see one of these badges, with the date and the verifier:
| Badge | Meaning |
|---|---|
| Verified | The owner or an administrator verified the page within its review interval |
| Review overdue | The review interval has passed |
| Possibly outdated | An automatic signal suggests the content may no longer be right |
| Not reviewed yet | The page has never been verified |
Automatic signals
Section titled “Automatic signals”After a page is verified, Folio watches for events that make it “possibly outdated”, and tells the reader why:
- a page was edited after verification;
- an Orbit work item linked from the page was closed or changed after verification;
- a Forge file embedded in the page changed after verification;
- a Pulse monitor that the page links to was deleted.
Signals are computed with the reader’s permissions: only work items the reader can see count, and a product that cannot be reached gives no signal rather than a false alarm.
The review queue and space health
Section titled “The review queue and space health”The Reviews view for a space shows:
- Waiting for you: your own pages, from 14 days before their review deadline;
- space health: the share of outdated pages;
- pages without an owner;
- pages nobody reads;
- searches with no result, visible only to space administrators, each with a Write this page shortcut. A search is recorded only in a project the searcher belongs to.
Reading analytics and feedback
Section titled “Reading analytics and feedback”Each page records views, unique readers and when it was last read. Readers can answer Was this page helpful?. The text of feedback is visible only to people who can edit the page.
Reads by Lumen do not count as views, do not appear in “recent” and are not recorded in the log of searches with no result.